FAQs

The Answers to Your Anchorage Senior Care Questions

Researching in-home care can be an overwhelming process, and you’re likely to have many questions about types of services, costs, etc. The Anchorage senior care experts at Midnight Sun Home Care have compiled a list of common questions to help you make informed choices as you search for home care for yourself or a loved one.

Click or tap on the question to see the answer.

How do you select your staff?

Each Midnight Sun Home Care caregiver is thoroughly screened, trained, insured and bonded for safety and security. Before being considered for hire, each caregiver must pass in-depth reference checks, criminal background investigations, and driving record reviews. Only caregivers exhibiting the highest level of attentiveness, compassion, moral character, and professionalism become members of the Midnight Sun Home caregiver team.

Does Midnight Sun Home Care provide workmen’s compensation?

Yes. Each caregiver is an employee of Midnight Sun Home Care and is protected in case a caregiver is injured on the job.

What are the minimum hours of service provided by Midnight Sun Home Care?

There are no minimum hours of service required. We customize our care plans for all of our clients to help them maintain the lifestyle they want.

Does the same caregiver give service on each visit?

We do our very best to have only one caregiver assigned to a client because we know how important the caregiver/client relationship is. However, there may be times when a caregiver is ill, on vacation, or has extenuating circumstances, in which case another carefully selected caregiver will work with a client.

How does Midnight Sun Home Care assess my needs?

We meet with each client and his or her family in the home to get to know him or her better, and discuss and evaluate care needs and the home environment.

Will I be able to choose my caregiver?

We do our best to match each client with a dedicated and compatible caregiver. We encourage our clients to be part of this process. The client has the right to request a new caregiver at any time.

What type of records do you keep for each service visit?

Caregivers document all visits in a document log. Also, a Personalized Care Plan Book is kept in the client’s home for reference by the caregiver, the client, the client’s family, and members of the care team.

Who do I talk to with a complaint?

In the event of any issue, question or complaint, please call us at our home office at (907) 677-7890 or toll free in Alaska at (877) 677-7890 and we will be happy to help.

Does Midnight Sun Home Care provide service to residents of nursing homes and assisted living facilities?

Yes. Our services are available wherever you call home.

Are you a local or national company?

We are a locally owned and operated Alaska home care company. We are not a franchise.

In what areas are your services available?

We are proud to provide home care services in Anchorage, Eagle River, Chugiak, Peter’s Creek, and the Mat-Su Valley.

Who needs in-home care?

Individuals having difficulty with basic tasks, such as walking, dressing, eating, cooking, managing medications, or those with are at a risk of falling, need incontinence assistance, need help bathing, are experiencing a loss of cognitive function, or have become isolated could all benefit from home care services.

How much does the service cost?

$28/hour with a 2-hour minimum or $398 for 24-hour live-in shifts.

What are my payment options for home care services?

Our home care services can be paid for via private pay by check, credit card, or cash, as well as long term care insurance and VA benefits.

Are your home care services covered through Medicare, Medicaid, or insurance?

Our services are not covered under Medicare or Medicaid, but may be covered under a long term care insurance policy.

Is your agency licensed?

Yes

Are your caregivers insured and bonded?

Yes. All our caregivers are employed by us and are insured and bonded for your protection.

What makes Midnight Sun Home Care different from other in-home care companies?

We are strictly an Alaskan-based company. We focus on building strong relationships with our clients and the people within their support system, and our success is based on the quality of our work and our ability to truly enrich the lives of our clients and their families. We are A+ rated by the Better Business Bureau and we are very involved in our local community.

Who can receive in-home care?

Anyone who is in need of non-medical help at home.

Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

You can reach someone from our office 24 hours a day. We transfer our office phone to an after-hours cell phone so someone will always be there to answer your call.

How quickly can I arrange for service?

We prefer to have 2-3 days to set up caregivers but that does depend on the amount of services needed. We can often arrange for same day services if needed.

Do you require a commitment to a minimum of hours and days per week in order to provide care?

There is no commitment to a specific amount of service hours. The only requirement is that each visit requested is at least 2 hours.

What kind of services do you provide?

We offer a wide variety of non-medical in-home care services. Please visit our Services page for more information.

What kind of training do your caregivers receive?

We require at least one year of direct care experience to work with Midnight Sun Home Care. We then require all caregivers to complete a Certified Companion Aide (CCA) training program. The CCA Program covers 19 topics designed to assist caregivers in honing their specialized skills as providers of in-home services to senior clients. We also provide in-service trainings throughout the year for our caregivers.

Still have questions? Contact our team and we will be happy to answer any questions you might have.